Customer Success Associate III

Modaxo • Washington, DC

60d

About The Position

Supports the operational flow of production data, images, and events across our eTIMS systems. This role ensures data accuracy, timely processing, and alignment between field operations, software systems, and client reporting. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment that blends technology, operations, and public service.

Requirements

• High school diploma or GED.
• 1–2 years of experience in a data processing, clerical, or production support role (or similar detail-oriented position).
• Strong attention to detail and commitment to accuracy.
• Comfortable working with computers and learning new systems quickly.
• Basic knowledge of Microsoft Excel, Word, Teams, and Outlook.
• Dependable, organized, and able to follow structured processes with minimal supervision.

Nice To Haves

• Experience working in a technology, operations, or data-entry environment.
• Familiarity with SaaS platforms, databases, or workflow tools.
• Prior exposure to traffic enforcement, imaging, or transportation-related industries.

Responsibilities

• Monitor daily production queues and system dashboards to ensure data and image processing meets service-level targets.
• Validate and reconcile event data, image sets, and batch records to ensure processing meets service-level targets.
• Identify and escalate anomalies, system delays, or quality issues to appropriate technical or operations teams.
• Coordinate with Operations, Vendor/Vendor contacts, and Research & Development teams to troubleshoot data flow or configuration issues.
• Maintain production logs, performance metrics, and quality control documentation.
• Support release and deployment activities, ensuring data continuity during software updates and maintenance windows. This occasionally involves evening or weekend work.
• Contribute to process improvement efforts that enhance automation, accuracy, and scalability of production workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED