Customer Success Agent

BrandsMart • Fort Lauderdale, FL

4d

About The Position

The Customer Success Agent delivers customer service across BrandsMart USA touchpoints, including in-store, online, and third-party marketplaces. This role supports customers in a fast-paced retail and e-commerce environment by handling inquiries, order-related requests, returns, and responses to online reviews and social media interactions. The agent works to provide each customer with a positive and seamless experience while upholding the company’s standards of professionalism, courtesy, and efficiency.

Requirements

• At least 2 years of customer service experience in retail, a call center, e-commerce, or a related field.
• Experience managing customer inquiries on e-commerce marketplaces such as Amazon and eBay.
• Knowledge of e-commerce support functions, including order management, shipping updates, returns, and refunds.
• Experience supporting customers across multiple channels, including stores, websites, marketplaces, and social media.
• Strong verbal and written communication skills, with the ability to remain professional, polite, and patient.
• Ability to multitask and prioritize in a fast-paced environment.
• Team-oriented and collaborative, with a willingness to support others.
• Comfort using customer service platforms, CRM tools, and marketplace dashboards.

Nice To Haves

• Bilingual in English and Spanish is strongly preferred.
• A proactive, results-driven approach and positive, can-do attitude.

Responsibilities

• Provide customer support by phone, email, in-store escalations, website chat, and social media.
• Manage customer inquiries about e-commerce orders, shipping updates, returns, refunds, and service issues.
• Handle marketplace customer service communications through platforms such as Amazon and eBay.
• Monitor and respond professionally to online reviews and customer feedback on Google, Yelp, social media, and other review sites.
• Collaborate with store operations, logistics, and sales teams to resolve customer issues promptly.
• Maintain accurate customer records and follow up on open cases.
• Demonstrate empathy, patience, and urgency in resolving customer challenges.
• Support omnichannel service initiatives and help enhance the overall customer journey.
• Uphold BrandsMart USA’s standards of professionalism, courtesy, and efficiency in all interactions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed