Customer Success Agent - Call Center Representative

Freedom Mortgage • FL Remote, FL

9d

About The Position

The Customer Success Agent supports Freedom Mortgage’s call center operations by providing exceptional customer service, answering questions, and resolving issues. The role requires an energetic, positive attitude, willingness to learn, multitasking, and comfort in a fast-paced work environment. The Agent communicates with customers by phone and in writing, explains policies and procedures patiently and politely, and protects confidential information and data security. The position is an individual-contributor role and must be local to Jacksonville, Florida.

Requirements

• High school graduate or GED.
• Strong communication skills for telephone and written customer interactions.
• Ability to multitask and work in a fast-paced environment.
• Patience and politeness when explaining policies and procedures.
• Attention to confidentiality and data security.
• Must be local to Jacksonville, Florida.

Nice To Haves

• 0–1 years of related work experience preferred.

Responsibilities

• Answer inbound calls and make outbound calls, respond to customer requests within set timeframes, and provide high-quality service.
• Retrieve loan information and provide customers with the assistance and information they need accurately and promptly.
• Adhere to schedules, multitask, meet deadlines, and provide verbal and written responses to customers.
• Work with a dedicated team to explain policies and procedures and find effective, positive solutions to customer inquiries.
• Build positive relationships with customers and help them feel secure and well cared for.
• Maintain regular and punctual attendance and comply with company policies and procedures.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED