Customer Success Agent - Call Center Representative

Freedom Mortgage • Tallahassee, FL

2d

About The Position

The Customer Success Agent supports Freedom Mortgage’s Call Center operations by providing exceptional service, answering customer questions, and resolving issues. The role requires an energetic, positive attitude, willingness to learn, and the ability to multitask in a fast-paced environment. The Agent communicates with customers by phone and in writing, listens and responds effectively, and explains policies and procedures with patience and politeness while safeguarding confidentiality and data security. Candidates must be local to Jacksonville, Florida. This is an individual-contributor position.

Requirements

• High school graduate or GED.
• Must be local to Jacksonville, Florida.
• Ability to multitask and work in a fast-paced environment.
• Strong communication skills for engaging with customers over the phone and through written communication.
• Patience, politeness, and attention to confidentiality and data security.
• 0–1 years of related work experience preferred; not stated as required.
• No license or certification required.

Nice To Haves

• 0–1 years of related work experience preferred.

Responsibilities

• Answer inbound calls and make outbound calls, responding to customer requests within set timeframes and delivering quality service.
• Retrieve loan information and provide customers with accurate, timely information and knowledgeable assistance.
• Adhere to schedules, multitask, meet deadlines, and provide verbal and written responses to customers as required.
• Work with a dedicated team to explain policies and procedures and find positive, seamless solutions to customer inquiries.
• Build positive relationships with customers and help them feel secure and well cared for, regardless of the circumstances.
• Maintain regular and punctual attendance and comply with company policies and procedures.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED