Customer Success Agent

Talent Acquisition/Human Resources, The Aaron's Family of Companies • Fort Lauderdale, FL

6d

About The Position

The Customer Success Agent delivers customer service across BrandsMart USA’s in-store, online, and third-party marketplace touchpoints. This customer-focused role handles inquiries and order-related requests, manages returns, and responds to online reviews and social media interactions in a fast-paced retail and e-commerce environment. The agent works with internal teams to resolve issues and support an effective omnichannel customer journey.

Requirements

• Minimum 2 years of customer service experience in retail, a call center, e-commerce, or a related field.
• Experience managing customer inquiries on e-commerce marketplaces such as Amazon and eBay.
• Knowledge of e-commerce support functions, including order management, shipping updates, returns, and refunds.
• Experience supporting customers across multiple channels, including stores, websites, marketplaces, and social media.
• Strong verbal and written communication skills, with the ability to remain professional, polite, and patient.
• Proactive, results-driven approach and a positive, can-do attitude.
• Ability to multitask and prioritize in a fast-paced environment.
• Collaborative team mindset and willingness to support others.
• Tech-savvy and comfortable using customer service platforms, CRM tools, and marketplace dashboards.

Nice To Haves

• Bilingual in English and Spanish is strongly preferred.

Responsibilities

• Provide customer support by phone, email, in-store escalations, website chat, and social media.
• Respond to inquiries about e-commerce orders, shipping updates, returns, refunds, and service issues.
• Handle marketplace customer service communications through platforms such as Amazon and eBay.
• Monitor and respond professionally to online reviews and customer feedback on Google, Yelp, social media, and other review sites.
• Collaborate with store operations, logistics, and sales to resolve customer issues promptly.
• Maintain accurate customer records and follow up on open cases.
• Provide empathetic, patient, and timely support to resolve customer challenges.
• Support omnichannel service initiatives and help enhance the customer journey.
• Uphold BrandsMart USA’s standards of professionalism, courtesy, and efficiency.

Benefits

• Competitive performance incentives
• Advancement opportunities
• Employee assistance program
• Employee purchase program with exclusive discounts
• Physical and financial well-being programs
• 401(k) plan with contribution matching
• Paid time off, including vacation days, sick days, and holidays
• Life and disability insurance
• Medical, dental, and vision insurance
• Pay on Demand

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed