Customer Success Agent - Call Center Representative

Freedom Mortgage•NJ Remote, NJ

4d•$31,000 - $37,000

About The Position

The Customer Success Agent supports FMC’s Call Center operations by providing exceptional service to customers, answering questions, and resolving issues. The role calls for an energetic, positive, and eager-to-learn approach, the ability to multitask in a fast-paced environment, and strong communication skills when engaging with customers by phone or in writing. The agent explains policies and procedures patiently and politely while protecting confidential information and data security. The position is an individual-contributor role and must be local to Marlton, New Jersey.

Requirements

High school graduate or GED.
Strong communication skills, including listening, understanding, engaging with, and responding to customers by phone and in writing.
Ability to multitask and work in a fast-paced environment.
Patience and politeness when explaining policies and procedures.
Attention to confidentiality and data security.

Nice To Haves

0–1 years of related work experience preferred.

Responsibilities

Answer inbound calls and make outbound calls, respond to customer requests within set timeframes, and provide high-quality service.
Retrieve loan information and provide customers with accurate, timely assistance.
Adhere to schedules, multitask, meet deadlines, and provide verbal and written responses to customers.
Work as part of a team to explain policies and procedures and resolve customer inquiries positively and seamlessly.
Build pleasant, positive customer relationships and help customers feel secure and well cared for.
Maintain regular and punctual attendance and comply with company policies and procedures.
Perform other related duties as assigned.