High Level Automotive Customer Service (Hybrid)

TEKsystems • Warren, MI

2d • $28 - $28 • Hybrid

About The Position

We are seeking passionate, proactive Customer Success Account Managers (CSMs) to champion the post-sales customer journey for our fleet clients. As a CSM, you’ll be the primary advocate for customers, ensuring their experience is seamless, productive, and exceeds expectations. You’ll work closely with Account Executives (AEs), customer support teams, and internal stakeholders to deliver best-in-class support, onboarding, and account management.

Requirements

• Bachelor’s degree or equivalent experience.
• 2+ years in customer-facing roles, ideally in software, charging solutions, or fleet management.
• Experience implementing complex hardware/software solutions (fleet telematics, management, electrification preferred).
• Microsoft Excel
• Exceptional communication and relationship management skills.
• Strong project management and problem-solving abilities.
• Proficiency in Salesforce, telematics platforms, and digital training tools.
• Ability to analyze customer data and derive actionable insights.

Nice To Haves

• Experience onboarding, training, and supporting automotive fleet customers is highly desirable.

Responsibilities

• Communicate order status, delays, and delivery activities proactively.
• Facilitate service and maintenance plan development with customers and service teams.
• Manage order changes and coordinate with the support team for system updates.
• Ensure customers are prepared for vehicle delivery.
• Project manage EV charger installation (where applicable), coordinating with partners and tracking milestones.
• Provide digital onboarding resources and conduct post-sale welcome calls.
• Lead onboarding sessions for fleet managers and drivers.
• Analyze telematics and usage data in Customer Health Reports.
• Identify expansion and upsell opportunities, passing qualified leads to AEs.
• Monitor and escalate vehicle health alerts to minimize downtime.
• Act as the customer’s advocate during support escalations, managing resolution and communication.
• Share industry best practices and contribute to the internal knowledge base.
• Build and deepen customer relationships to understand business goals and maximize ROI.
• Drive adoption of solutions by educating customers on new features and business value

Benefits

• 2 weeks PTO
• 7 Paid holidays
• Health/Dental/Vision
• 401k
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree