Customer Service Representative - Hybrid

HOM FURNITURE•Anoka, MN

3d•$18 - $20•Hybrid

About The Position

HOM Furniture’s Customer Service Representatives serve as over the phone support for our customers. This position assists customers by scheduling deliveries, pickups, and service technician appointments, providing accurate information on customer accounts and orders and leaving detailed notes, managing order changes and requests, writing sales and taking payments on customer invoices, and serving as initial support for warranty claims. Customer Service Representatives serve as the go between for HOM Furniture customers and our delivery personnel and service technicians. It is important that customer information is relayed accurately and timely to our on the road personnel and support is provided when needed. Other duties as assigned.

Requirements

Must be working towards or have a high school diploma or GED.
One year customer service experience preferred.
Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.
Must be able to communicate effectively both verbally and in writing.
Reasonable accommodation will be made for those who require it.
Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.

Responsibilities

Scheduling deliveries, pickups, and service technician appointments
Providing accurate information on customer accounts and orders and leaving detailed notes.
Managing order changes and requests.
Writing sales and taking payments on customer invoices.
Serving as initial support for warranty claims.
Serving as the go between for HOM Furniture customers and our delivery personnel and service technicians.
Relaying customer information accurately and timely to on the road personnel and providing support when needed.
Other duties as assigned.