Customer Service Representative (Hybrid)

Conduent State Healthcare, LLC • Albuquerque, NM

2d • Hybrid

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent has immediate openings for Customer Service Representative Position located in Albuquerque, NM. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration.

Requirements

• Must be 18 years of age or older.
• Have a High School Diploma or an equivalent of education; additional training or related experience is a plus.
• Must be able to submit to a pre-employment screening.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Strong communication, problem-solving, and organizational skills.
• Ability to multitask and navigate multiple systems simultaneously.
• Comfortable working within established processes and procedures.

Nice To Haves

• Customer service or call center experience preferred.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Resolve customer issues and concerns in a timely and professional manner.
• Process customer transactions and update account records.
• Document interactions and maintain accurate customer information.
• Escalate complex issues when necessary.
• Perform follow-up activities to ensure complete resolution.
• Meet established quality, productivity, and service level standards.
• Provide guidance and support to less experienced team members as needed.
• Comply with all company policies, procedures, and standards.
• All other duties assigned.

Benefits

• Paid Training
• Medical, Dental, 401K/matching, vision benefits, and more!
• PerkSpot – Employee discount program.
• Career growth opportunities.
• Positive employee friendly culture
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED