Customer Success

The Customer Success team at Habu is responsible for ensuring that customers realize business value from their investment in the company's technology. The ideal candidate will combine a strong working knowledge of technology with the ability to shape and drive business strategy for large enterprise customers. Members of the team will be responsible for a portfolio of enterprise customers, driving efficient and successful implementations, and ensuring that Habu delivers quantifiable value to the business to increase renewals and prevent churn. This is a strategic hire for a fast-growing company that will shape customer engagements and products.

• Manage a portfolio of enterprise accounts: setting the strategy, leading meetings, owning action items and deliverables, and orchestrating the end-to-end engagement with Habu, customer stakeholders and key partners.
• Lead technology implementations, working with technical teams on the customer-side to establish data connections with source locations / systems and to configure and test Habu software.
• Define a use case roadmap that maps data collaboration opportunities to business value for the enterprise. Sequence use cases to ensure that the customer and Habu are prioritizing work that makes a tangible impact.
• Get hands-on with customer data to drive insights, answer key business questions, and enable marketing & advertising optimization. Identify and communicate areas to improve effectiveness, efficiency and productivity.
• Work directly with customer stakeholders to gather requirements, communicate updates and findings, and build relationships. Speak and present both internally and externally, leveraging data to tell a story.
• Develop new delivery assets (plans; templates) and best practices, integrating them into Habu’s evolving Customer Success methodology.
• Represent the voice of the customer for Product & Engineering teams, delivering actionable feedback and informing product enhancements.

• 8+ years of experience in customer-facing roles within a growing B2B software, SaaS or data technology business - or equivalent experience.
• Demonstrated ability to drive innovation and clear subject matter expertise in data & analytics, marketing & advertising technology.
• Passion for working with customers, with a track-record of developing lasting customer relationships, centered around technology and data.
• Excellent collaboration and communication skills. Proven success working in a collaborative, team-oriented environment; self-starter who is energized by the challenge of early-stage company-building.
• Strong business acumen, strategic thinking, and analytical skills.