Customer Solutions Representative, Building Construction Products (BCP)
About The Position
The Building Construction Products (BCP) Customer Solutions Representative supports Fabick and is based in Wisconsin or Missouri. The role helps drive profitable growth across the dealer’s BCP portfolio, including machine sales, parts, attachments, services, technology, and Customer Value Agreements. It strengthens dealer sales capability, supports customer-focused solutions, and improves how customer needs are met. The representative manages customer and dealer relationships, delivers the assigned territory business plan, improves customer onboarding, and advances growth across the complete BCP portfolio. The role requires more than 50% travel and five days per week of onsite work. It is located in St. Louis, Missouri; Milwaukee, Wisconsin; or Madison, Wisconsin. A company vehicle and cell phone stipend are provided, and relocation assistance is available. Visa sponsorship is not available.
Requirements
- Experience in a dealer-facing field assignment or equivalent customer-facing role.
- Strong organizational skills and ability to self-manage time and priorities.
- Experience supporting sales growth, dealer capability development, customer onboarding, or commercial programs.
- Experience in machine sales, attachments, parts, services, dealer development, or product support.
- Ability to apply construction industry knowledge to diverse customer, dealer, and business situations.
- Ability to build relationships across a matrix organization and influence outcomes for assigned dealer territories.
- Strong communication and interpersonal skills, including the ability to motivate others, influence change, and execute through ambiguity.
- Required travel of more than 50%.
- Ability to work onsite five days per week.
Nice To Haves
- Bachelor's degree preferred.
- A solution-oriented, resilient approach with a strong customer-back mindset.
Responsibilities
- Deliver the annual business plan for the assigned territory, including BCP machine, parts, attachment, services, Customer Value Agreement, customer activation, and other prioritized commercial goals.
- Use BCP business-process guidance to support variance programs and other commercial actions that grow machine, parts, attachment, and services sales.
- Partner with dealer sales, parts, service, product, attachment, and marketing teams to strengthen cross-functional execution and dealer capability.
- Support attachment forecasting, ordering, inventory planning, sales strategy, marketing, and new attachment introductions.
- Identify opportunities to grow Caterpillar BCP sales and displace competitive offers.
- Develop and promote Customer Value Agreement offers, including Services Commitment.
- Improve dealer sales performance through funnel management, performance reviews, and corrective action planning.
- Drive dealer and customer adoption of digital platforms and machine technology, including Cat Central, VisionLink, shop.cat.com, and parts.cat.com.
- Visit customers regularly to understand needs, gather insights, present solutions, answer questions, and resolve issues.
- Share Voice of Customer and Voice of Dealer insights with Sales Support, Services Development, product groups, and other internal stakeholders.
Benefits
- Medical, dental, and vision benefits
- Paid time off plan, including vacation, holidays, and volunteer time
- 401(k) savings plans
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Health Lifestyle Programs
- Employee Assistance Program
- Voluntary Benefits and Employee Discounts
- Career Development
- Incentive bonus
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
- Company vehicle
- Cell phone stipend
- Relocation assistance
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
