Customer Solutions Professional

Veritiv • Downey, CA

6d • $53,100 - $72,800 • Hybrid

About The Position

The Customer Solutions Professional fosters customer loyalty and trust by efficiently handling orders, addressing inquiries and concerns professionally and promptly, and tailoring services to meet individual customer needs. The role requires developing a comprehensive understanding of products and processes and communicating effectively with diverse internal and external stakeholders. This is a hybrid role based out of the Downey office.

Requirements

• 3–5 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Basic experience with simple office or operational systems.
• Excellent verbal, written, interpersonal, and diplomacy skills.
• Proficiency with Microsoft Office Suite.
• Strong customer service skills, including being friendly, courteous, and helpful.
• Ability to plan, organize, and prioritize tasks strategically with minimal oversight.
• Ability to craft and deliver effective communications across multiple modes for diverse audiences.
• Advanced computer and technical skills necessary for efficient job performance.
• Sound judgment and ability to make informed decisions independently.
• Ability to handle customer issues professionally and decisively.

Nice To Haves

• Experience with Salesforce.com or another CRM.
• Prior industry experience.
• Bachelor's degree preferred.

Responsibilities

• Serve as the primary responder for customer inquiries and grievances.
• Resolve issues involving pricing, billing, credits, payments, and shipping.
• Use company systems and processes to independently resolve customer concerns.
• Provide proactive and efficient service to customers to support high satisfaction.
• Enhance customer retention by anticipating and meeting evolving customer needs.
• Adhere strictly to order entry protocols.
• Build and maintain relationships across Sales, Supply Chain, Operations, Finance, and other organizational groups.
• Keep customer account details current in Salesforce.
• Contribute to training and development of new hires through job shadowing.
• Perform other related duties and responsibilities as required or assigned.

Benefits

• Healthcare benefits, including medical, dental, vision, and a health savings account.
• Life, AD&D, and disability insurance.
• 401(k).
• Paid time off.
• Tuition reimbursement.
• Employee assistance program.
• Other fringe benefits.
• Employee-led Employee Resource Groups and Veritiv Cultural Alliance.
• Recognition platform.
• Training opportunities, professional development programs, career pathing, and mentorship opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed