Customer Solutions Professional

Veritiv • Fairfield, OH

4d • Hybrid

About The Position

The Customer Solutions Professional fosters customer loyalty and trust by efficiently handling orders and addressing inquiries and concerns with professionalism and speed. The role customizes service to meet each customer’s needs and requires a comprehensive understanding of products and processes, along with effective communication with internal and external stakeholders. This is a hybrid role based out of Veritiv’s Fairfield office.

The position handles customer issues involving pricing, billing, credits, payments, and shipping; maintains accurate customer account information in Salesforce; and works across teams including Sales, Supply Chain, Operations, and Finance. It also contributes to onboarding and developing new hires through job shadowing.

Veritiv describes itself as a full-service provider of packaging solutions, as well as JanSan, hygiene, print, and publishing products and services, serving customers across a wide range of industries.

Requirements

• 3–5 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Basic experience with simple office or operational systems.
• Excellent verbal, written, interpersonal, and diplomacy skills.
• Proficiency with Microsoft Office Suite.
• Strong customer service skills, including being friendly, courteous, and helpful.
• Ability to plan, organize, and prioritize tasks strategically with minimal oversight.
• Ability to create and deliver effective multimodal communications tailored to diverse audiences.
• Advanced computer and technical skills necessary for efficient job performance.
• Sound judgment and ability to make informed decisions independently.
• Ability to handle customer issues professionally and decisively.

Nice To Haves

• Prior industry experience is advantageous.
• Experience with Salesforce.com or another CRM is preferred.
• Bachelor’s degree preferred.

Responsibilities

• Serve as the primary responder for customer inquiries and grievances.
• Address and resolve issues related to pricing, billing, credits, payments, and shipping.
• Use company systems and processes to independently resolve customer concerns.
• Provide proactive, efficient service and support customer satisfaction.
• Enhance customer retention by anticipating and meeting evolving customer needs.
• Follow order entry protocols.
• Build and maintain relationships across Sales, Supply Chain, Operations, Finance, and other organizational teams.
• Keep customer account details current in Salesforce.
• Contribute to training and development of new hires through job shadowing.
• Perform other related duties and responsibilities as required or assigned.

Benefits

• Healthcare benefits, including medical, dental, vision, and a health savings account.
• Life, AD&D, and disability insurance.
• 401(k).
• Paid time off.
• Tuition reimbursement.
• Employee assistance program.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Employee Resource Groups, Veritiv Cultural Alliance, and a recognition platform.
• Other fringe benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level