Customer Solutions Professional

Veritiv Corporation • Fairfield, OH

6d • Hybrid

About The Position

The Customer Solutions Professional fosters customer loyalty and trust by efficiently handling orders and addressing inquiries and concerns with professionalism and speed. The role customizes services to proactively meet each customer's needs and requires a comprehensive understanding of company products and processes, along with effective communication with internal and external stakeholders. This is a hybrid role based out of the Fairfield office.

Requirements

• 3–5 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Basic experience with simple office or operational systems.
• Excellent verbal, written, interpersonal, and diplomacy skills.
• Proficiency with Microsoft Office Suite.
• Strong customer service skills, including being friendly, courteous, and helpful.
• Ability to plan, organize, and prioritize tasks strategically with minimal oversight.
• Ability to craft and deliver effective multimodal communications tailored to diverse audiences.
• Advanced computer and technical skills necessary for efficient job performance.
• Sound judgment and ability to make informed decisions independently.
• Ability to handle customer issues professionally and decisively.

Nice To Haves

• Prior industry experience.
• Experience with Salesforce.com or another CRM.
• Bachelor's degree preferred.

Responsibilities

• Serve as the primary responder for customer inquiries and grievances.
• Address and rectify issues related to pricing, billing, credits, payments, and shipping.
• Navigate company systems and processes to independently resolve customer concerns.
• Provide proactive and efficient service to all customers to support high satisfaction.
• Enhance customer retention by anticipating and meeting evolving customer needs.
• Follow order-entry protocols.
• Build and nurture relationships across Sales, Supply Chain, Operations, Finance, and other organizational teams.
• Keep customer account details current in Salesforce.
• Contribute to new-hire training and development through job shadowing.
• Perform other related duties and responsibilities as required or assigned.

Benefits

• Healthcare benefits, including medical, dental, vision, and a health savings account.
• Life, AD&D, and disability insurance.
• 401(k).
• Paid time off.
• Tuition reimbursement.
• Employee assistance program.
• Other fringe benefits.
• Extensive training opportunities.
• Professional development programs.
• Career pathing and mentorship opportunities.
• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, and a recognition platform.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed