Customer Solutions Professional

Veritiv • Downey, CA

1d • Hybrid

About The Position

The Customer Solutions Professional fosters customer loyalty and trust by efficiently handling orders, addressing inquiries and concerns professionally and quickly, and tailoring services to customers’ individual needs. The role requires a thorough understanding of products and processes and effective communication with internal and external stakeholders. It is a hybrid position based out of Veritiv’s Downey office.

Requirements

• 3–5 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Basic experience with simple office or operational systems.
• Excellent verbal, written, interpersonal, and diplomacy skills.
• Proficiency with Microsoft Office Suite.
• Strong customer service skills, including being friendly, courteous, and helpful.
• Ability to plan, organize, and prioritize tasks strategically with minimal oversight.
• Ability to craft and deliver effective communications across multiple modes and tailor them to diverse audiences.
• Advanced computer and technical skills necessary for efficient job performance.
• Sound judgment and ability to make informed decisions independently.
• Ability to handle customer issues professionally and decisively.

Nice To Haves

• Prior industry experience is advantageous.
• Experience with Salesforce.com or another CRM is preferred.
• Bachelor’s degree preferred.

Responsibilities

• Serve as the primary responder for customer inquiries and grievances.
• Resolve issues related to pricing, billing, credits, payments, and shipping.
• Use company systems and processes to resolve customer concerns independently.
• Provide proactive, efficient service to customers and support high customer satisfaction.
• Anticipate and meet customers’ evolving needs to enhance retention.
• Follow order-entry protocols.
• Build and maintain relationships across Sales, Supply Chain, Operations, Finance, and other organizational functions.
• Keep customer account details current in Salesforce.
• Support new-hire training and development through job shadowing.
• Perform other related duties and responsibilities as required or assigned.

Benefits

• Healthcare benefits, including medical, dental, vision, and a health savings account.
• Life, AD&D, and disability insurance.
• 401(k).
• Paid time off.
• Tuition reimbursement.
• Employee assistance program.
• Other fringe benefits.
• Employee-led Employee Resource Groups and Veritiv Cultural Alliance.
• Recognition platform.
• Training opportunities, professional development programs, career pathing, and mentorship opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level