Customer Solutions Professional

Veritiv • Fairfield, OH

7d • Hybrid

About The Position

The Customer Solutions Professional fosters customer loyalty and trust by handling orders efficiently, responding to inquiries and concerns professionally and promptly, and tailoring services to customers’ individual needs. The role involves building a comprehensive understanding of company products and processes and communicating effectively with internal and external stakeholders.

This position serves as a primary contact for customer inquiries and grievances, resolves issues involving pricing, billing, credits, payments, and shipping, and maintains accurate customer account information in Salesforce. The professional works across teams including Sales, Supply Chain, Operations, and Finance, follows order-entry protocols, and helps train new hires through job shadowing. The role requires independent judgment, organization, adaptability, and strong customer service and communication skills. It is a hybrid role based out of the Fairfield office.

Requirements

• 3–5 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Basic experience with simple office or operational systems.
• Excellent verbal, written, interpersonal, and diplomacy skills.
• Proficiency with Microsoft Office Suite.
• Strong customer service skills, including being friendly, courteous, and helpful.
• Ability to strategically plan, organize, and prioritize tasks with minimal oversight.
• Ability to create and deliver effective multimodal communications tailored to diverse audiences.
• Advanced computer and technical skills necessary for efficient job performance.
• Sound judgment and ability to make informed decisions independently.
• Ability to handle customer issues professionally and decisively.

Nice To Haves

• Prior industry experience.
• Experience with Salesforce.com or another CRM.
• Bachelor’s degree preferred.

Responsibilities

• Serve as the primary responder for customer inquiries and grievances.
• Address and rectify issues related to pricing, billing, credits, payments, and shipping.
• Use company systems and processes to independently resolve concerns.
• Provide proactive and efficient service to customers to promote high satisfaction.
• Enhance customer retention by anticipating and meeting customers’ evolving needs.
• Follow order-entry protocols.
• Build and nurture relationships across Sales, Supply Chain, Operations, Finance, and other organizational areas.
• Keep customer account details current in Salesforce.
• Contribute to training and development of new hires through job shadowing.
• Perform other related duties and responsibilities as required or assigned.

Benefits

• Healthcare benefits, including medical, dental, vision, and a health savings account.
• Life, AD&D, and disability insurance.
• 401(k).
• Paid time off.
• Tuition reimbursement.
• Employee assistance program.
• Other fringe benefits.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Engaging and inclusive culture with employee-led Employee Resource Groups, the Veritiv Cultural Alliance, and a recognition platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed