Customer Solutions Engineer (CSE)

Agave • San Francisco, CA

7d • $110,000 - $180,000 • Onsite

About The Position

Agave is a fast-growing, profitable SaaS company that has recently secured significant funding. We are seeking a versatile individual to become an expert in our product and lead customer implementations. This role offers a unique opportunity to gain in-depth knowledge of a complex B2B product, build lasting customer relationships, contribute to sales growth, collaborate with engineers, and be part of a scaling team. The ideal candidate will guide customers through their entire journey with Agave, acting as a Solutions Engineer, Customer Success Manager, Product Manager, and Sales Engineer.

Requirements

• 1+ year of experience in a customer-facing role.
• Experience at a SaaS startup OR experience at a top consulting firm / elite company with clear interest in joining an early-stage startup.
• Structured troubleshooting skills: ability to debug software issues methodically.
• Systems thinking: understanding of data types, functional modules, system constraints, and data inter-dependencies.
• Context-specific communication: ability to provide clear, customer-safe updates tailored to different audiences (e.g., customer CFOs vs. internal engineers).
• Elite project management and organization skills; ability to manage many customer implementations simultaneously and be extremely detail-oriented.
• Excellent interpersonal skills with a high degree of empathy, patience, and relatability.
• Ability to be energized by building relationships and helping customers achieve their goals.
• Process-oriented mindset with a passion for improving existing processes.
• Curiosity and ability to learn industry jargon and answer in-depth questions within 3 months.

Nice To Haves

• Hands-on experience with B2B SaaS software implementations.
• Hands-on experience demoing SaaS software to potential customers.
• Familiarity with the construction industry.
• Experience with accounting concepts.
• Experience working with APIs, SQL, Postman, or similar tools.

Responsibilities

• Lead technical demos for prospects, guiding them through Agave's functionality and positioning the product within their existing systems.
• Own customer onboardings end-to-end, from sales handoff to full implementation, serving as the primary point of contact and ensuring customer goals are met.
• Configure Agave to meet specific customer needs, train users on product usage, and create documentation for best practices and FAQs.
• Build strong customer relationships, identify churn risks and upsell opportunities, and manage renewal cycles.
• Project manage customer implementations, creating and sharing detailed plans, timelines, and milestone tracking.
• Troubleshoot issues, escalating to product and engineering teams when necessary, and proactively identify implementation risks.
• Gather and synthesize customer feedback, requests, and product weaknesses to inform the product roadmap.
• Work with external partners to align onboarding timelines.
• Improve onboarding processes by building tooling, templates, and automation to scale across hundreds of customers.
• Create customer education materials and collaborate with product/engineering on features that enhance customer onboarding.
• Define, track, and improve internal KPIs for customer onboarding timelines.

Benefits

• Healthcare coverage (90% employer-paid).
• 401k matching (100% up to 4% of annual salary).
• Annual performance bonuses tied to company growth goals.
• Sizable relocation bonus for out-of-area hires and for those moving near the office.
• Breakfast and dinner stipends via DoorDash.
• Stocked kitchen with coffee, snacks, and drinks.
• On-site gym with various equipment.
• Visa sponsorship (H1B, TN, etc.).
• Commuter benefits (pre-tax contributions and full Muni pass coverage).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed