CSE Program Director
About The Position
The CSE Director provides leadership and oversight for all Center for Safety and Empowerment (CSE) programming, including domestic violence, sexual violence, human trafficking, and stalking services. Reporting to the Director of Programs, the position oversees day-to-day operations and ensures high-quality service delivery aligned with agency standards, funder requirements, and trauma-informed practices. The role oversees Main Office client services, crisis response, emergency shelter operations, and drop-in day center survivor services. These free and confidential services include 24/7 crisis response, shelter, advocacy, and supportive services for individuals impacted by domestic violence, sexual violence, stalking, and human trafficking across Shawnee, Jackson, Brown, Nemaha, and Wabaunsee Counties. The Director directly supervises program managers and/or supervisors, supports staff, and coordinates services across program areas and locations. The position also helps implement an integrated service model at the Main Office, strengthening coordination across co-located programs and supporting a seamless, accessible, and responsive experience for individuals and families seeking support. The work environment is multi-site, with the Main Office as the primary headquarters.
Requirements
- Bachelor’s degree in Social Work, Human Services, Public Administration, or a related field; relevant professional experience may substitute for formal education requirements.
- Minimum of 3–5 years of experience in domestic violence, sexual violence, human trafficking, stalking, or human services programming.
- Experience working with trauma-informed and survivor-centered service models.
- Experience with crisis response, shelter operations, advocacy services, or similar direct-service environments.
- Knowledge and experience with computer applications, including word processing, Excel, electronic data tracking, internet, and websites.
- Ability to build relationships and work as an integral part of a team while exercising significant initiative and autonomy.
- Commitment to the YWCA mission and values, including racial equity and social justice.
- Ability to lift 50 pounds and climb flights of stairs multiple times daily.
- Ability to travel in the local community; valid driver’s license, transportation, and auto insurance required.
- Must pass various background checks.
Nice To Haves
- Experience in domestic violence, sexual violence, human trafficking, or stalking programming is strongly preferred.
Responsibilities
- Oversee day-to-day operations of all CSE services, including crisis response, shelter, advocacy, and drop-in services.
- Ensure services are accessible, coordinated, responsive, survivor-centered, trauma-informed, and culturally responsive across locations and counties.
- Implement and maintain program policies, procedures, and service standards; monitor service delivery and address operational barriers.
- Coordinate CSE services and support integration across Main Office programs and other cross-program efforts led by the Director of Programs.
- Build and maintain community partnerships; represent CSE in coordinated community response efforts, task forces, councils, and multidisciplinary teams.
- Supervise program managers and/or supervisors, providing coaching, guidance, performance management, staff development, and support for problem-solving.
- Promote accountability, teamwork, open communication, and high-quality trauma-informed services among staff.
- Maintain compliance with funder requirements, contracts, and regulatory standards.
- Ensure accurate, complete, and timely program documentation, data collection, and reporting; oversee and approve program activity records.
- Review and approve staff expense reports, mileage reimbursements, and direct client assistance requests in accordance with organizational and funding requirements.
- Partner with the Grants Manager on reporting, documentation, and compliance requirements.
- Monitor program performance and outcomes, and prepare program areas for audits, monitoring visits, and quality reviews.
- Supervise external contractors and administrative staff, as applicable.
- Help maintain headquarters operations, including substituting for the front desk when needed.
- Practice cultural sensitivity and responsiveness, and support teamwork and open communication.
- Perform other duties associated by the supervisor and CEO.
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What This Job Offers
Job Type
Full-time
Career Level
Director
