Customer Solutions Engineer

Corning • City of Corning, NY

1d • $96,254 - $132,349

About The Position

The Customer Solutions Engineer serves as the technical bridge between customers, sales, and product teams to design, demonstrate, and deliver solutions that meet customer needs. This role combines technical expertise, problem-solving, and customer engagement to ensure successful solution implementation, and drive customer satisfaction.

Requirements

• Bachelor’s degree in Engineering or a related technical field and 4+ years of experience.
• Customer-facing experience preferred.
• Strong ability to explain complex technical concepts to both technical and non-technical audiences.
• Excellent problem-solving, troubleshooting, and cross-functional collaboration skills.
• Strong written and verbal communication skills with a customer-focused mindset.

Responsibilities

• Partner with customer-facing teams to understand client requirements and translate business needs into technical solutions.
• Deliver product demonstrations, technical presentations, and solution walkthroughs to prospective and existing customers.
• Design and recommend scalable, effective solution architectures that align with customer goals and technical environments.
• Support proof-of-concept, pilot, and implementation activities to validate solution fit and ensure successful deployment.
• Serve as a technical advisor to customers by troubleshooting issues, answering product-related questions, and providing best-practice guidance.
• Collaborate with product, engineering, and support teams to communicate customer feedback, identify enhancement opportunities, and resolve technical challenges.
• Create and maintain documentation related to customer requirements, solution designs, implementation plans, and technical configurations.

Benefits

• Company-wide bonuses
• Long-term incentives
• 100% company-paid pension benefit
• Matching contributions to 401(k) savings plan
• Medical insurance
• Dental insurance
• Vision insurance
• Paid parental leave
• Family building support
• Fitness programs
• Company-paid life insurance
• Disability insurance
• Disease management programs
• Paid time off
• Employee Assistance Program (EAP)
• Recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level