Customer Solutions Consultant (Central Region)

Southern Glazer's • Addison, TX

4d • Onsite

About The Position

The Customer Solutions Consultant sells products directly to business-to-business (B2B) customers by cultivating and maintaining positive customer relationships. The role includes initiating customer calls, building rapport, recommending product and service modifications, promoting customer retention, driving direct sales, and delivering a superior customer service experience.

This is a full-time, 100% in-office position with no travel or account visits. Two schedules are available: Monday–Thursday, 8:30 a.m.–5:30 p.m. CST and Friday, 8:30 a.m.–3:30 p.m. CST; or Monday–Thursday, 10:30 a.m.–7:30 p.m. CST and Friday, 10:30 a.m.–5:30 p.m. CST. Compensation is $22.00 per hour plus a sales performance plan with monthly incentive opportunities based on meeting sales performance goals. Expected yearly earnings are $61,000.

Requirements

• High school diploma or GED.
• Must be at least 21 years of age.

Responsibilities

• Promote continued penetration of the product portfolio into accounts, focusing on products relevant to customer needs.
• Establish and maintain quality customer relationships by providing exceptional service, building rapport, identifying customer needs and expectations, and exceeding them.
• Achieve customer retention goals and follow up with customers as needed to close sales and meet or exceed revenue goals.
• Build and maintain effective relationships with new and existing B2B customers.
• Maintain prospect lists and contact databases to assess purchasing trends, and proactively promote products based on purchase history.
• Develop in-depth industry and company knowledge to explain product features, benefits, and pricing, and recommend core and innovative products.
• Attend and actively participate in daily team meetings and relevant sales training to support appropriate sales techniques and accurate customer communications.
• Attend sales group meetings concerning sales targets or forecasts and report on market conditions.
• Perform other duties as assigned.

Benefits

• Comprehensive medical and prescription drug coverage
• Dental and vision plans
• Flexible Spending Accounts
• Disability coverage
• Life insurance plans
• 401(k) plan
• Tuition assistance
• Wellness program
• Parental leave
• Vacation accrual
• Paid sick leave
• Monthly sales incentives based on sales performance goals

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED