Customer Solutions Consultant (Central Region)

Southern Glazer’s Wine and Spirits, LLC • Wilsonville, OR

5d • Onsite

About The Position

The Customer Solutions Consultant sells products directly to business-to-business customers by cultivating and maintaining positive customer relationships. The role involves initiating calls, building rapport, recommending product and service modifications, promoting customer retention, driving direct sales, and delivering a superior customer service experience.

This is a full-time, 100% in-office position with no travel or account visits. Two schedules are available: Monday through Thursday, 8:30 a.m.–5:30 p.m. CST and Friday, 8:30 a.m.–3:30 p.m. CST; or Monday through Thursday, 10:30 a.m.–7:30 p.m. CST and Friday, 10:30 a.m.–5:30 p.m. CST. Compensation is $22.00 per hour plus a sales performance plan with monthly incentive opportunities. Expected yearly earnings are $61,000.

Requirements

• High school diploma or GED.
• Must be at least 21 years of age.

Responsibilities

• Promote continued portfolio penetration in customer accounts, focusing on products relevant to customer needs.
• Establish and maintain quality customer relationships by providing exceptional service, building rapport, and identifying and exceeding customer needs and expectations.
• Achieve customer retention goals and follow up with customers as needed to close sales and meet or exceed revenue goals.
• Build and maintain effective relationships with new and existing B2B customers.
• Maintain prospect lists and customer contact databases to assess purchasing trends and proactively identify opportunities to promote and sell products based on purchase history.
• Develop in-depth industry and company knowledge to explain product features, benefits, and pricing, and recommend core and innovative products.
• Attend and actively participate in daily team meetings or relevant sales training to support appropriate sales techniques and accurate customer communications.
• Attend sales group meetings about sales targets or forecasts and report on market conditions.
• Perform other duties as assigned.

Benefits

• Comprehensive medical and prescription drug coverage
• Dental and vision plans
• Flexible Spending Accounts
• Disability coverage
• Life insurance plans
• 401(k) plan
• Tuition assistance
• Wellness program
• Parental leave
• Vacation accrual
• Paid sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED