Customer Solutions Consultant (Central Region)

Southern Glazer’s Wine and Spirits, LLC • Addison, TX

5d • Onsite

About The Position

Sell products directly to B2B customers by cultivating and maintaining positive customer relationships. The work includes initiating calls, building rapport, recommending product and service modifications, promoting customer retention, driving direct sales, and providing a superior customer service experience. This is a 100% in-office position with no travel or account visits. Two schedules are available: Monday–Thursday, 8:30 a.m.–5:30 p.m. CST and Friday, 8:30 a.m.–3:30 p.m. CST; or Monday–Thursday, 10:30 a.m.–7:30 p.m. CST and Friday, 10:30 a.m.–5:30 p.m. CST.

Compensation is $22.00 per hour plus a sales performance plan that provides the opportunity to earn monthly incentives based on sales performance goals. Expected yearly earnings are $61,000. Southern Glazer’s describes its workplace as valuing and supporting employees and offering opportunities for growth and belonging. Benefits for full-time employees include medical and prescription drug coverage, dental and vision plans, Flexible Spending Accounts, disability coverage, life insurance, a 401(k) plan, tuition assistance, a wellness program, parental leave, vacation accrual, and paid sick leave.

Requirements

• High school diploma or GED.
• Must be at least 21 years of age.

Responsibilities

• Promote continued penetration of the product portfolio into accounts, focusing on products relevant to customer needs.
• Establish and maintain quality customer relationships by delivering exceptional service, building rapport, and identifying and exceeding customer needs and expectations.
• Achieve customer retention goals and follow up with customers as needed to close sales and meet or exceed revenue goals.
• Build and maintain effective relationships with new and existing B2B customers.
• Maintain prospect lists and contact databases to assess purchasing trends, and proactively seek opportunities to promote and sell products based on purchase history.
• Develop in-depth industry and company knowledge to explain product features, benefits, and pricing and recommend core and innovative products.
• Attend and actively participate in daily team meetings and relevant sales training to ensure appropriate sales techniques and accurate customer communications.
• Attend sales group meetings about sales targets or forecasts and report on market conditions.
• Perform other duties as assigned.

Benefits

• Comprehensive medical and prescription drug coverage
• Dental and vision plans
• Flexible Spending Accounts
• Disability coverage
• Life insurance plans
• 401(k) plan
• Tuition assistance
• Wellness program
• Parental leave
• Vacation accrual
• Paid sick leave

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED