Customer Services Specialist

Caterpillar•Green Valley, AZ

4d•Onsite

About The Position

The Customer Services Specialist performs complex repairs on construction and mining equipment with minimal supervision. The role requires advanced mechanical skills and diagnostic capabilities. The specialist performs assembly and disassembly, diagnoses equipment systems, evaluates safety and reparability, operates equipment safely, communicates repair findings, and helps train mechanics and visitors. The position also involves non-critical welding repairs or modifications and working effectively as either a team member or team leader. This position is onsite five days a week.

Requirements

Advanced mechanical skills and diagnostic capabilities.
Knowledge of customer focus and the ability to create customized customer solutions based on customer needs and satisfaction.
Knowledge of data gathering and analysis tools, techniques, and processes, and the ability to collect and synthesize information objectively.
Knowledge of customer service concepts and techniques, with the ability to meet or exceed customer expectations.
Effective communication skills to transmit, receive, and accurately interpret ideas, information, and needs.
Knowledge of problem-solving approaches, tools, and techniques, and the ability to apply them in diverse situations.

Nice To Haves

Previous experience repairing or modifying construction equipment, generator sets, and/or fixed plant facilities.
Heavy equipment maintenance and repair experience.
Previous experience as a Team Lead in a shop or field setting.

Responsibilities

Perform complex assembly and disassembly of construction and mining equipment.
Diagnose equipment systems, including engines, transmissions, final drives, hydraulics, and electrical systems, to identify needed repairs or improvements.
Read engineering drawings, schematics, service manuals, and work orders, following directions and safe operating practices.
Evaluate construction and other equipment for safety, serviceability, and reparability.
Perform jobs with minimal supervision.
Operate construction and maintenance support equipment with knowledge of machine systems and safe operation.
Communicate verbally and in writing with technical staff, visitors, customers, and other employees.
Use limited instrumentation to identify the root cause of problems.
Train mechanics and visitors in repair work and in reading service manuals, maintenance manuals, and vehicle schematics.
Use oxy-acetylene and arc welding equipment for non-critical repairs or equipment modifications.
Read engineering drawings and lay out welding work.
Work effectively in a team environment and shift between team member and team leader roles.