Customer Services Specialist I
About The Position
The Customer Services Specialist I serves as a key point of contact for AeroSafe Global customers and end users, providing service and support throughout the shipment lifecycle. The role monitors and tracks shipments, coordinates carrier pick-ups, resolves shipment-related issues, facilitates the return of leased assets, maintains accurate shipment and customer data in company systems, and collaborates across departments to support a seamless customer experience and operational excellence. The position involves responding to customer inquiries, educating customers about AeroSafe Global’s programs and services, coordinating transportation and asset recovery, documenting shipment activity and customer interactions, and assisting with inventory tracking, asset management, reporting, and special projects. The employee works in a normal office, manufacturing, and warehouse environment and uses standard office equipment.
Requirements
- Customer focus and service orientation.
- Excellent analytical, mathematical, and creative problem-solving skills.
- Experience with databases, data extraction, and analysis.
- Ability to learn new technology and platforms.
- Proficiency with Microsoft Office applications.
- Excellent listening, interpersonal, written, and oral communication skills.
- Logical and efficient approach, with keen attention to detail.
- Highly self-motivated and directed.
- Ability to prioritize and execute tasks effectively under pressure.
- Process development and training experience.
Responsibilities
- Serve as a primary point of contact for customer inquiries by phone, email, and other communication channels.
- Educate customers on AeroSafe Global programs, products, processes, and services.
- Build and maintain positive relationships with internal and external customers.
- Monitor and track customer shipments to ensure timely delivery.
- Contact end users by phone and email to resolve shipment-related issues, answer questions, and provide status updates.
- Communicate with customers about shipment status, asset recovery, transportation coordination, and service-related inquiries.
- Schedule and coordinate weekly carrier pick-ups for the return and movement of AeroSafe Global assets.
- Track, trace, document, and coordinate retrieval of leased assets.
- Prepare shipping documents and arrange transportation and pick-up services as needed.
- Maintain accurate shipment records and status updates in the Delivery Intelligence Platform, including documentation of shipment activity, exceptions, and resolutions.
- Maintain accurate customer information and activity records in Salesforce and other business applications.
- Partner with Operations, Logistics, Sales, and other internal teams to resolve customer concerns and ensure timely follow-up.
- Investigate and resolve customer issues while providing a positive customer experience.
- Identify opportunities to improve customer satisfaction and operational efficiency.
- Document customer interactions, actions taken, and outcomes in applicable systems.
- Assist with inventory tracking, asset management, and reporting as required.
- Manage multiple priorities while meeting departmental service level expectations.
- Support special projects and perform other duties as assigned.
Benefits
- Employer contributions toward medical coverage
- Vision insurance
- 401(k) retirement savings plan
- Dental insurance
- Life and AD&D insurance
- Voluntary accident insurance
- Voluntary critical illness insurance
- Voluntary hospital indemnity insurance
- Flexible Spending Accounts (FSA)
- Health Savings Account (HSA)
- Paid Time Off (PTO)
- 10 paid holidays annually
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
