Customer Services Specialist

Caterpillar Inc.•Green Valley, AZ

5d•$81,370 - $122,060•Onsite

About The Position

The Customer Services Specialist performs complex repairs on construction and mining equipment with minimal supervision. The work requires advanced mechanical skills and diagnostic capabilities. The role involves diagnosing and repairing major equipment systems, evaluating equipment safety and repairability, operating equipment safely, communicating findings, and training others in repair and maintenance practices. The position is onsite five days a week.

Requirements

Advanced mechanical skills and advanced diagnostic capabilities.
Knowledge of customer focus and the ability to use customer needs and satisfaction to create customized solutions.
Knowledge of data-gathering and analysis tools, techniques, and processes, and ability to synthesize information from multiple sources.
Knowledge of customer service concepts and techniques and ability to meet or exceed customer expectations.
Effective communication skills to transmit, receive, and accurately interpret information.
Knowledge of problem-solving approaches and tools and ability to apply them to diverse situations.

Nice To Haves

Previous experience repairing or modifying construction equipment, generator sets, and/or fixed plant facilities.
Experience in heavy equipment maintenance and repair.
Previous experience as a team lead in a shop or field setting.

Responsibilities

Perform complex assembly and disassembly of construction and mining equipment and diagnose repairs or improvements needed to major systems, including engines, transmissions, final drives, hydraulics, and electrical systems.
Read engineering drawings, schematics, service manuals, and work orders to follow directions and safe operating practices.
Evaluate construction and other equipment for safety, serviceability, and reparability.
Perform assigned work with minimal supervision.
Operate construction and maintenance support equipment with knowledge of machine systems and safe operation.
Communicate through verbal and written reports with technical staff, visitors, customers, and other employees.
Use limited instrumentation to determine the root cause of problems.
Train mechanics and visitors in repair work and in reading service manuals, maintenance manuals, and vehicle schematics.
Use oxy-acetylene and arc welding equipment for non-critical repairs or equipment modifications; read engineering drawings and lay out welding work.
Work effectively in a team and shift between team-member and team-leader roles.