Customer Services Ambassador

Southcoast Health System, Inc.•Wareham, MA

9h•$17 - $23•Onsite

About The Position

The Customer Services Ambassador supports Southcoast Health’s Food & Nutrition Department under the general supervision of the Team Lead Clinical & Patient Food Services. The role focuses on customer and patient satisfaction, collecting patient meal selections close to mealtime, recording food preferences and allergies in the Patient Services Software Platform, and screening patients for nutritional risk. The position also includes cash handling and cafeteria setup. As directed, the ambassador performs retail assignments to meet cafeteria customers’ needs, including operating the retail sales system. This is a per-diem position at Tobey Hospital in Wareham, Massachusetts. Shifts are day/evening, with weekend and holiday rotation; listed hours are 6:30 a.m.–3:00 p.m. and 4:00 p.m.–8:00 p.m. Pay is based on experience, with a stated range of $17.12–$23.03 per hour.

Requirements

Education equivalent to completion of four years of high school, plus additional courses or training, or equivalent knowledge or experience.
At least one year of food service experience.
Must be fully vaccinated against seasonal influenza and COVID-19, or qualify for a medical or personal exemption by signing a statement after hire.

Responsibilities

Support the Food & Nutrition Department under the general supervision of the Team Lead Clinical & Patient Food Services.
Help ensure customer and patient satisfaction.
Obtain patient meal selections as close to mealtime as possible.
Enter patient food preferences and allergies into the Patient Services Software Platform.
Screen patients for nutritional risk.
Follow cash-handling practices and procedures.
Set up cafeteria stations.
As directed, perform retail assignments to meet cafeteria customers’ needs, including using the retail sales system.