Customer Services Ambassador

Southcoast Health System•Wareham, MA

13d•Onsite

About The Position

Southcoast Health is seeking a Customer Services Ambassador for its Food & Nutrition Department at Tobey Hospital in Wareham, Massachusetts. Under the general supervision of the Team Lead Clinical & Patient Food Services, this role supports department operations and helps ensure customer and patient satisfaction. The position is per diem, with day/evening shifts, weekend and holiday rotation, and listed hours of 6:30 a.m.–3:00 p.m. and 4:00 p.m.–8:00 p.m. Pay is based on experience, with a stated range of $17.12–$23.03 per hour.

Requirements

Education equivalent to completion of four years of high school, plus additional courses or training, or equivalent knowledge or experience.
At least one year of food service experience.
Must be fully vaccinated against seasonal influenza and COVID-19, or qualify for and sign a statement choosing an exemption for medical or personal reasons once hired.

Responsibilities

Support the Food & Nutrition Department in a variety of duties.
Help ensure customer and patient satisfaction.
Obtain patient meal selections as close to mealtime as possible.
Enter patient food preferences and allergies into the Patient Services Software Platform.
Screen patients for nutritional risk.
Follow cash-handling practices and procedures.
Set up cafeteria stations.
As directed, work retail assignments to meet cafeteria customers’ needs, including using the retail sales system.