Customer Service, Part-Time - Golfdom

Worldwide Golf•Mclean, VA

3d•$17 - $18•Onsite

About The Position

Golfdom is seeking a part-time Customer Service representative to join their team in McLean, VA. This role involves processing customer transactions, handling special orders, returns, and repairs, answering phones, assisting customers, and selling merchandise. The position also includes general stocking and merchandising duties, greeting customers, directing them to appropriate areas, providing product information, adding customers to the mailing list, and maintaining inventory feedback. The ideal candidate will understand the returns policy, maintain a positive attitude, and cooperate with peers. Merchandising and Maintenance duties include checking stock, ensuring neatness and proper arrangement of merchandise, prominently displaying featured items, maintaining store image with appropriate dress, organizing the back stock area, and performing cleaning tasks as needed. Operations involve reporting to work on time, operating the cash register accurately, checking out when leaving the building, using correct procedures for special orders and paperwork, practicing security and safety measures, and proactively educating oneself on company information, products, and the golf retail business. Setting and achieving goals, and taking advantage of training opportunities are also key aspects of the role. The hourly rate for this position is $16.50 - $17.50 per hour.

Requirements

Maintain a positive, customer-centric attitude by listening, understanding and responding to customers’ needs while being committed to the Customer First philosophy.
Communicate effectively and professionally with associates and customers.
Thorough knowledge of processing information and merchandise via a computer and POS register system; ability to operate and use all equipment necessary to run the store.
Read, count and write to accurately complete all documentation.
Freely roam all areas of the store including sales floor, stock area and register area by standing, walking, stooping, crawling, climbing, crouching, kneeling and climbing a ladder; ability to lift and/or move up to 35 pounds at any given time.
Ability to work varied hours/days as business dictates.

Responsibilities

Processing customer transactions, handling special orders, returns, and repairs through the computer.
Answering telephones and efficiently assisting with customer questions.
Sell merchandise in the store.
General stocking and merchandising duties.
Greet all customers promptly and courteously as they enter Golfdom.
Direct customers throughout the store or to the specific area of expertise
Give accurate and current information about the product for all inquiries.
Increase the customer base by adding new customers to the mailing list.
Maintain the feedback loop to buyers by filling out low inventory forms (SO forms).
Understand the spirit of the returns policy.
Maintain a positive and cheerful attitude and cooperate with your peers.
Check stock daily to ensure that all products are adequately stocked and available for customers.
Ensure all folded merchandise must be neat and well folded.
Arrange sizes in order from smallest to largest.
Prominently display featured merchandise in each section.
Maintain store image by dressing in appropriate golf or professional dress.
Maintain a clean and well-organized back stock area.
Vacuum, sweep floors and empty all trash each day, if required.
Report to work on time or notify in advance if absent or late
Operate the cash register; it should be each employee’s goal to use the register without error and to be consistently accurate in money handling.
Check out anytime you must leave the building (including lunch breaks).
Use correct procedures for processing special orders.
Know the procedures for processing paperwork.
Practice security measures that help prevent theft.
Understand the procedures for handling shoplifters.
Practice safety consciousness at all times.
Be proactive in your ongoing education regarding the company, weekly reports, products, and the golf retail business.
Set and achieve goals during each review period.
Take advantage of the training opportunities that are offered.