Customer Service, Part-Time - Golfdom

Worldwide Golf•McLean, VA

1d•Onsite

About The Position

Golfdom is seeking a part-time Customer Service representative to join their team. This role offers flexible scheduling and opportunities for growth within the Worldwide Golf family, a leading golf retailer. The position involves direct customer interaction, sales, and operational tasks within the store.

Requirements

Maintain a positive, customer-centric attitude by listening, understanding and responding to customers’ needs while being committed to the Customer First philosophy.
Communicate effectively and professionally with associates and customers.
Thorough knowledge of processing information and merchandise via a computer and POS register system; ability to operate and use all equipment necessary to run the store.
Read, count and write to accurately complete all documentation.
Freely roam all areas of the store including sales floor, stock area and register area by standing, walking, stooping, crawling, climbing, crouching, kneeling and climbing a ladder; ability to lift and/or move up to 35 pounds at any given time.
Ability to work varied hours/days as business dictates.

Responsibilities

Processing customer transactions, handling special orders, returns, and repairs through the computer.
Answering telephones and efficiently assisting with customer questions.
Selling merchandise in the store.
General stocking and merchandising duties.
Greeting all customers promptly and courteously as they enter Golfdom.
Directing customers throughout the store or to the specific area of expertise.
Giving accurate and current information about the product for all inquiries.
Increasing the customer base by adding new customers to the mailing list.
Maintaining the feedback loop to buyers by filling out low inventory forms (SO forms).
Understanding the spirit of the returns policy.
Maintaining a positive and cheerful attitude and cooperating with peers.
Checking stock daily to ensure that all products are adequately stocked and available for customers.
Ensuring all folded merchandise is neat and well folded, with sizes arranged from smallest to largest.
Prominently displaying featured merchandise in each section.
Maintaining store image by dressing in appropriate golf or professional dress.
Maintaining a clean and well-organized back stock area.
Vacuuming, sweeping floors and emptying all trash each day, if required.
Reporting to work on time or notifying in advance if absent or late.
Operating the cash register accurately and handling money correctly.
Checking out anytime you must leave the building (including lunch breaks).
Using correct procedures for processing special orders and paperwork.
Practicing security measures to prevent theft and understanding procedures for handling shoplifters.
Practicing safety consciousness at all times.
Being proactive in ongoing education regarding the company, weekly reports, products, and the golf retail business.
Setting and achieving goals during each review period.
Taking advantage of training opportunities offered.