Customer Service - Golfdom

Worldwide Golf•McLean, VA

2d•Onsite

About The Position

Golfdom is part of the Worldwide Golf family, a growing, 50-year-old business with over 95 stores across more than 25 states. We are looking for a Customer Service representative to join our team. This role involves processing customer transactions, handling special orders, returns, and repairs, answering telephones, selling merchandise, and performing general stocking and merchandising duties. We offer paid vacation, 401(k) matching, and health benefits with company contribution to the HSA for full-time employees. All employees receive a strong employee discount, golf-specific learning opportunities, and hands-on training. Worldwide Golf is one of the largest golf retailers in the world, giving you more opportunities for growth and mobility.

Requirements

Maintain a positive, customer-centric attitude by listening, understanding and responding to customers’ needs while being committed to the Customer First philosophy.
Communicate effectively and professionally with associates and customers.
Thorough knowledge of processing information and merchandise via a computer and POS register system; ability to operate and use all equipment necessary to run the store.
Read, count and write to accurately complete all documentation.
Freely roam all areas of the store including sales floor, stock area and register area by standing, walking, stooping, crawling, climbing, crouching, kneeling and climbing a ladder; ability to lift and/or move up to 35 pounds at any given time.
Ability to work varied hours/days as business dictates.

Responsibilities

Processing customer transactions, handling special orders, returns, and repairs through the computer.
Answering telephones and efficiently assisting with customer questions.
Sell merchandise in the store.
General stocking and merchandising duties.
Greet all customers promptly and courteously as they enter Golfdom.
Direct customers throughout the store or to the specific area of expertise
Give accurate and current information about the product for all inquiries.
Increase the customer base by adding new customers to the mailing list.
Maintain the feedback loop to buyers by filling out low inventory forms (SO forms).
Understand the spirit of the returns policy.
Maintain a positive and cheerful attitude and cooperate with your peers.
Check stock daily to ensure that all products are adequately stocked and available for customers.
Ensure all folded merchandise is neat and well folded.
Arrange sizes in order from smallest to largest.
Ensure featured merchandise is prominently displayed in each section.
Maintain store image by dressing in appropriate golf or professional dress.
Maintain a clean and well-organized back stock area.
Vacuum, sweep floors and empty all trash each day, if required.
Report to work on time or notify in advance if absent or late
Operate the cash register; it should be each employee’s goal to use the register without error and to be consistently accurate in money handling.
Check out anytime you must leave the building (including lunch breaks).
Use correct procedures for processing special orders.
Know the procedures for processing paperwork.
Practice security measures that help prevent theft.
Understand the procedures for handling shoplifters.
Practice safety consciousness at all times.
Be proactive in your ongoing education regarding the company, weekly reports, products, and the golf retail business.
Set and achieve goals during each review period.
Take advantage of the training opportunities that are offered.