Customer Service - Golfdom
About The Position
Golfdom is seeking a Full Time Customer Service representative to join their team in McLean, VA. This role is responsible for processing customer transactions, handling special orders, returns, and repairs, answering telephones, assisting with customer questions, and selling merchandise. The ideal candidate will maintain a positive and cheerful attitude, cooperate with peers, and be proactive in their ongoing education regarding the company, products, and the golf retail business. Golfdom is part of the Worldwide Golf family, a large and growing golf retailer offering opportunities for growth and mobility.
Requirements
- Maintain a positive, customer-centric attitude by listening, understanding and responding to customers’ needs while being committed to the Customer First philosophy.
- Communicate effectively and professionally with associates and customers.
- Thorough knowledge of processing information and merchandise via a computer and POS register system; ability to operate and use all equipment necessary to run the store.
- Read, count and write to accurately complete all documentation.
- Freely roam all areas of the store including sales floor, stock area and register area by standing, walking, stooping, crawling, climbing, crouching, kneeling and climbing a ladder; ability to lift and/or move up to 35 pounds at any given time.
- Ability to work varied hours/days as business dictates.
Responsibilities
- Processing customer transactions, handling special orders, returns, and repairs through the computer.
- Answering telephones and efficiently assisting with customer questions.
- Sell merchandise in the store.
- General stocking and merchandising duties.
- Greet all customers promptly and courteously as they enter Golfdom.
- Direct customers throughout the store or to the specific area of expertise.
- Give accurate and current information about the product for all inquiries.
- Increase the customer base by adding new customers to the mailing list.
- Maintain the feedback loop to buyers by filling out low inventory forms (SO forms).
- Understand the spirit of the returns policy.
- Maintain a positive and cheerful attitude and cooperate with your peers.
- Check stock daily to ensure that all products are adequately stocked and available for customers.
- Ensure all folded merchandise is neat and well folded, with sizes arranged from smallest to largest.
- Ensure featured merchandise is prominently displayed in each section.
- Maintain store image by dressing in appropriate golf or professional dress.
- Maintain a clean and well-organized back stock area.
- Vacuum, sweep floors and empty all trash each day, if required.
- Report to work on time or notify in advance if absent or late.
- Operate the cash register accurately and with minimal errors.
- Check out anytime you must leave the building (including lunch breaks).
- Use correct procedures for processing special orders.
- Know the procedures for processing paperwork.
- Practice security measures that help prevent theft.
- Understand the procedures for handling shoplifters.
- Practice safety consciousness at all times.
- Be proactive in your ongoing education regarding the company, weekly reports, products, and the golf retail business.
- Set and achieve goals during each review period.
- Take advantage of the training opportunities that are offered.
Benefits
- Paid vacation
- 401(k) matching
- Health benefits with company contribution to the HSA for full-time employees
- Strong employee discount
- Golf-specific learning opportunities
- Hands-on training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
