Customer Service - Golfdom
About The Position
Golfdom is seeking a Full-Time Customer Service representative to join their team in Tysons - McLean, VA. This role is crucial for processing customer transactions, handling special orders, returns, and repairs, as well as assisting customers with inquiries and selling merchandise. The ideal candidate will maintain a positive and cheerful attitude, contribute to store merchandising and maintenance, and ensure smooth daily operations. As part of the Worldwide Golf family, a growing 50-year-old business with over 95 stores, this position offers opportunities for growth and mobility within the golf retail industry.
Requirements
- Maintain a positive, customer-centric attitude by listening, understanding and responding to customers’ needs while being committed to the Customer First philosophy.
- Communicate effectively and professionally with associates and customers.
- Thorough knowledge of processing information and merchandise via a computer and POS register system; ability to operate and use all equipment necessary to run the store.
- Read, count and write to accurately complete all documentation.
- Freely roam all areas of the store including sales floor, stock area and register area by standing, walking, stooping, crawling, climbing, crouching, kneeling and climbing a ladder; ability to lift and/or move up to 35 pounds at any given time.
- Ability to work varied hours/days as business dictates.
Responsibilities
- Processing customer transactions, handling special orders, returns, and repairs through the computer.
- Answering telephones and efficiently assisting with customer questions.
- Sell merchandise in the store.
- General stocking and merchandising duties.
- Greet all customers promptly and courteously as they enter Golfdom.
- Direct customers throughout the store or to the specific area of expertise.
- Give accurate and current information about the product for all inquiries.
- Increase the customer base by adding new customers to the mailing list.
- Maintain the feedback loop to buyers by filling out low inventory forms (SO forms).
- Understand the spirit of the returns policy.
- Maintain a positive and cheerful attitude and cooperate with your peers.
- Check stock daily to ensure that all products are adequately stocked and available for customers.
- Ensure all folded merchandise is neat and well folded.
- Arrange sizes in order from smallest to largest.
- Ensure featured merchandise is prominently displayed in each section.
- Maintain store image by dressing in appropriate golf or professional dress.
- Maintain a clean and well-organized back stock area.
- Vacuum, sweep floors and empty all trash each day, if required.
- Report to work on time or notify in advance if absent or late.
- Operate the cash register accurately.
- Check out anytime you must leave the building (including lunch breaks).
- Use correct procedures for processing special orders.
- Know the procedures for processing paperwork.
- Practice security measures that help prevent theft.
- Understand the procedures for handling shoplifters.
- Practice safety consciousness at all times.
- Be proactive in your ongoing education regarding the company, weekly reports, products, and the golf retail business.
- Set and achieve goals during each review period.
- Take advantage of the training opportunities that are offered.
Benefits
- Paid vacation
- 401(k) matching
- Health benefits with company contribution to the HSA for full-time employees
- Strong employee discount
- Golf-specific learning opportunities
- Hands-on training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
