Customer Service Hiring Event

Uline•Kenosha, WI

1d•Onsite

About The Position

Customer Service Hiring Event Pay from $26 to $38 per hour with significant growth and earning potential! Better career opportunities are calling - with Uline’s Customer Service team! From impressive employee benefits to strong training and development, we are committed to your long-term success. Join the team behind the legendary service our customers love - sign up for the opportunity to interview at Uline’s upcoming hiring event! Date: Thursday, May 7th Time: 2 PM to 5 PM Positions: Customer Service Representative - English and Bilingual Spanish Openings Available! Customer Service Representative - Overnights Customer Service Team Lead - English and Bilingual Spanish Openings Available! Customer Service Management Trainee Location: 12354 Uline Way, Kenosha, WI 53144 Recognized on Forbes list of America's Best Large Employers four years in a row! Registration is preferred, but walk-ins are welcome. 24/7 operation - Various shifts available with set schedules. Translation assistance is not offered. Must be proficient in English to follow verbal and written instructions and safety policies. Why Customer Service at Uline? Learn: In-depth training helps you sharpen communication and problem-solving skills. Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career. Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Requirements

High school diploma or equivalent.
Excellent problem-solving, listening and communication skills.
Prior customer service experience is a plus , but if you are eager to learn, we will train you!
High School diploma or equivalent required.
3+ years of customer service experience.
Effective communication skills.
Bachelor’s degree.
Strong track record of customer-focused service, teamwork and attention to detail.

Nice To Haves

Bachelor's degree preferred.
2+ years of experience in a leadership / supervisory role preferred.
Prior leadership / management experience is a plus.

Responsibilities

Process customer orders, make product recommendations and handle account inquiries using world-class technology.
Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
Build business relationships with customers over phone, email and chat.
Understand customer needs and recommend Uline's best solutions.
Help customers navigate Uline's website and online ordering.
Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
Handle escalated customer issues and provide weekly support for customer interactions.
Master all aspects of customer service management through a comprehensive hands-on training program.
Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
Review department procedures and standards to identify areas for improvement.