Customer Care Hiring Event

Hilton Grand Vacations•Orlando, FL

19h•Onsite

About The Position

Customer Care Agent Hiring Event Date: Tuesday, April 28th Time: 10:00 AM–11:30 AM & 1:30 PM–4:30 PM Location: 6355 Metrowest Blvd, Suite 180, Orlando, FL 32835 Join us for an in‑person hiring event and take the next step in your career with Hilton Grand Vacations. Meet our team, interview on the spot, and explore a rewarding opportunity in Customer Care. Step into an inspiring environment where you’re welcomed, supported, and celebrated for who you are. At Hilton Grand Vacations, our diverse team of professionals takes pride in delivering five‑star vacation experiences to every guest and owner. If you’re passionate about service and ready to grow, this is where your career can truly shine. About the Role: Customer Care Agents connect with guests and prospective owners over the phone to schedule accommodations, book tours, and help plan unforgettable vacations. You’ll respond to inbound calls from guests who have received marketing campaigns and assist them in finding their ideal getaway. Important Rehire Information: If you are a rehire, additional steps are required prior to attending the event: You must apply for the role in advance. A recruiter must confirm your rehire eligibility before you attend. Schedule: The Customer Care Department operates 7 days a week, offering paid training for 4 weeks Monday through Friday. Multiple shifts are available.

Requirements

High School Graduate/GED or equivalent experience
Strong sense of customer service with enthusiastic, upbeat, and professional behavior.
Proven comfort operating in fast-paced environments with performance metrics.
Dedication to providing positive experiences for our customers and co-workers.
Eager, self-motivated, and a problem solver – able to follow defined processes but exercise independent judgment
Excellent oral and written communication skills, basic digital literacy, and the capacity to operate multiple systems simultaneously.

Nice To Haves

Timeshare/hospitality background preferred
Inbound/Outbound Call Center Environment Experience
Proficient in Microsoft Office including Outlook and Word

Responsibilities

Provide engaging customer service in an inbound Call Center environment.
Receive calls from guests who have pre-paid vacation packages and help them arrange their future travel plans.
You will respond to direct mail solicitations, email campaigns, and web advertising.
Sell package upgrades that align with guest interests and influence guests to book certain property locations/months according to goals that are established.
Assist with payments and costs associated with the new sale, package, or any upgrade purchases, as necessary.
Answer calls from visitors requesting date changes, asking about the specifics of the package, and asking about their impending vacation.
Verify all trip and tour specifics related to each package and give pertinent information on their stay.
Assist travelers with any issues they could encounter before or after departure as part of their trip package.
Respect our guests' privacy and the protection of all personal information about our business.