Seasonal Customer Service - Canton Crossing Rack

Nordstrom • Baltimore, MD

2d

About The Position

As a Seasonal Customer Service employee at Nordstrom Rack, you will provide friendly customer service by resolving returns and exchanges, assisting with order and pickup inquiries, processing transactions, and supporting a positive customer and employee experience. You will build trust with customers and teammates, troubleshoot concerns, help maintain inventory accuracy, protect customer information, and may train new hires on POS/register use. Hours vary based on business needs, including evenings and weekends.

Requirements

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.
• Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and awkwardly shaped merchandise, including reaching overhead to lift items.
• Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

• Understand customer needs and own service interactions from start to finish, including returns, exchanges, and order and pickup inquiries.
• Resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Help protect customer information through education, compliance, and issue resolution.
• Promote the Nordstrom Loyalty program and tools, software, and services that improve customer and employee experiences.
• Provide POS/register training to support new-hire onboarding.

Benefits

• Medical, vision, and dental insurance options
• Retirement benefits, including 401(k)
• Paid time away and PTO accruals
• Life insurance and disability insurance options
• Merchandise discount
• Employee Assistance Program (EAP) resources
• Holidays
• Potential eligibility for performance-based incentives or bonuses

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed