Manager - Asset Protection - Canton Crossing Rack

Nordstrom•Baltimore, MD

About The Position

The Manager of Asset Protection supervises the Asset Protection teams in the supported store, including recruiting, development, performance oversight, and budgeting. The role executes the company’s shrinkage-reduction strategy within the store and is responsible for employee safety and security, theft prevention, enhancing profitability, and aligning asset protection work with company values and business strategy. The manager partners with cross-functional store leaders to support the retail asset protection business.

Requirements

A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
Proven success in investigative, asset protection, and security procedures, as well as prior Asset Protection leadership experience.
Comprehensive understanding of Exception Based Reporting tools and Case Management Software.
Ability to develop and maintain productive relationships with employees and leaders.
Ability to communicate clearly and professionally with co-workers and customers.
Strong decision-making and problem-solving skills in high-stress situations.
Strong written communication skills.
Strong organizational, delegation, and follow-through skills.
Ability to manage competing priorities in a fast-paced environment.
Computer proficiency, including use of monitoring and surveillance technologies.
High level of ownership, accountability, and initiative.
Ability to work a flexible schedule based on department and store needs.

Responsibilities

Lead by example and execute the organizational strategy set by the Asset Protection Division.
Build strong relationships across the store, including with the Store Manager, Service Experience, Inventory Accuracy, and Human Resources, and lead on shrink-impacting subjects.
Own building security and safety, educate store employees on emergency preparedness, and assist employees during safety incidents.
Monitor and communicate reports to ensure Asset Protection incidents and cases are properly reported and documented.
Use data to identify trends and mitigate internal and external theft.
Lead execution of the company shrink program and directives, including shrink-reduction plans and detecting theft and dishonesty.
Hire and develop talent to support internal and external investigations, auditing, shortage-reduction programs, Asset Protection awareness programs, and system controls.
Leverage reporting to identify risks, mitigate issues that reduce loss, and maximize profitability.
Manage competing priorities and work a flexible schedule based on department and store needs.