Asset Protection - Agent - Pinole Vista Crossing Rack

Nordstrom•Pinole, CA

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; protects company profits by mitigating shrinkage; and helps prevent, investigate, and resolve theft so merchandise remains available to customers. The role supports the store Emergency Response Team (ERT) and contributes to the three Asset Protection pillars: protecting people, protecting physical spaces and merchandise, and supporting product accuracy through inventory accuracy and shrinkage reduction. The work involves responding to safety and security incidents, using surveillance and reporting technology to identify theft, investigating internal and external theft, supporting merchandise protection standards, and partnering with store leaders, investigation teams, neighboring retailers, and law enforcement. Agents participate in emergency response training, including First Aid, prepare reports, and may be required to testify in court.

Requirements

A valid security license is required for this role in Washington DC, Denver, New York City, St. Louis, and Oregon.
Ability to make decisions and be accountable for them, using good judgment in a fast-paced environment.
Detailed, clear, and concise verbal and written communication skills.
Good interpersonal and communication skills.
Ability to maintain a high level of confidentiality.
Calm demeanor when dealing with safety issues, including individuals who engage in aggressive behavior.
Accountability, initiative, and a high level of ownership.
Ability to work a flexible schedule based on business needs.
Meet any applicable state and local licensing requirements.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft through sound judgment and quality apprehensions in high-shrinkage areas while following policies, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations in partnership with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to review merchandise movement and assist item-level investigations involving merchandise inaccuracies.
Maintain general safety and security by responding to, escalating, and reporting store security and emergency incidents, including medical emergencies.
Lead security audits, participate in store meetings, and lead shrinkage awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports on high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.