Asset Protection - Agent - Pinole Vista Crossing Rack

Nordstrom•Pinole, CA

2d•$31 - $33•Onsite

About The Position

The Asset Protection Agent helps keep customers, employees, and Nordstrom brands safe; supports the store Emergency Response Team (ERT); mitigates shrinkage risks; and prevents, investigates, and resolves theft. The role supports three Asset Protection pillars: protecting people, protecting physical spaces and merchandise, and supporting product accuracy through store partnership and inventory accuracy efforts. The agent responds to theft and security concerns, uses reporting and surveillance technology to identify trends and investigate incidents, and works with store leadership and investigation teams. The position also supports emergency readiness, safety training, security audits, merchandise protection, and partnerships with local law enforcement and neighboring retailers. The agent may be required to testify in criminal or civil court cases.

Requirements

A valid security license is required for the role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
Meet applicable state and local licensing requirements.
Make and take accountability for decisions, using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Maintain a calm demeanor when addressing safety issues, including interactions with individuals who engage in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Be able to work a flexible schedule based on business needs.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft using good judgment and conduct quality apprehensions in high-shrinkage areas while following policy, procedures, and Asset Protection leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote a shrinkage-reduction culture.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence and partner with Asset Protection leadership and investigation teams on internal theft investigations.
Use video systems to monitor theft activity and support investigations.
Use RFID data to view merchandise movement and assist item-level investigations involving merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies, to support the safety and security of customers, employees, and the store.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports concerning high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.