Seasonal Customer Service - Canton Crossing Rack
About The Position
The Customer Service role supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order pickup, processing transactions accurately, and helping train new employees on the register. The role involves owning customer interactions from start to finish, addressing concerns with empathy and sound judgment, and building trust with customers and teammates. Employees use POS and store systems to process transactions and ticketing, support inventory accuracy, protect customer information, and promote Nordstrom Loyalty and other tools, software, and services that improve the customer and employee experience. Hours vary based on business needs, including evenings and weekends.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
- Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
Responsibilities
- Provide friendly service and understand customer needs, owning interactions from start to finish.
- Resolve returns, exchanges, customer concerns, and order or pickup inquiries.
- Process transactions and ticketing accurately using POS and store systems to support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect the security and privacy of customer information through education, compliance, and issue resolution.
- Promote the Nordstrom Loyalty program and tools, software, and services that enhance customer and employee experience.
- Train and deliver POS/register training to support onboarding of new hires.
Benefits
- Medical, vision, and dental coverage options
- Retirement benefits, including 401(k)
- Paid time away and PTO accruals
- Life insurance and disability insurance options
- Merchandise discount
- Employee Assistance Program (EAP) resources
- Holidays
- Possible eligibility for performance-based incentives or bonuses
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What This Job Offers
Education Level
No Education Listed
