Customer Service
About The Position
Customer Service team members support Hy-Vee’s in-store services by helping customers with mailing packages, sending money, cashing checks, purchasing licenses, and other transactions. The role involves accurately and efficiently processing a variety of services while providing a friendly, welcoming customer experience. It is a fast-paced retail store position that involves standing and handling customer transactions throughout the shift, with training provided to support a safe work environment. Employment is contingent upon successful completion of a pre-employment drug screen.
Requirements
- High school diploma or equivalent experience required.
- Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
- Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
- Ability to file, post, and organize materials, accurately copy data between records, and gather basic information.
- Ability to guide customers and provide clear, helpful direction professionally.
- Ability to communicate clearly and professionally with customers, team members, and store leadership.
- Frequently stand and walk throughout a shift.
- Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
- Successful completion of a pre-employment drug screen is a condition of employment.
Nice To Haves
- Over six months up to one year of similar or related work experience preferred.
Responsibilities
- Provide prompt, friendly customer service and make customer interactions positive.
- Weigh postal packages, meter mail, and process certified, express, UPS, registered, and insured mail.
- Process Western Union orders and send customer faxes.
- Sell money orders and cash payroll, personal, ADC, and Social Security checks.
- Sell hunting and fishing licenses.
- Break down and put money in utility drawers and process paid outs.
- Sign on the postal department, break it down, and turn off the postal register.
- Count daily coupons and process customer and department-approved refunds.
- Sign on and off lottery machines, and sell and redeem lottery tickets.
- Assist customers with dry cleaning where applicable and process bottle refunds.
- Assist customers at registers and in other store areas as needed.
- Answer the telephone and use the intercom system according to procedures.
- Remove trash promptly and maintain a clean, organized work area.
- Work with co-workers as a team to support customer satisfaction and a pleasant work environment.
- Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
- Report to work as scheduled and on time.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
