Customer Service

Achieve • Phoenix, AZ

9d • Remote

About The Position

As a member of Achieve’s Member Services team, you’ll support members using digital personal finance solutions, helping with onboarding, new account setup, questions, and guidance throughout their financial journey. The role emphasizes empathy, care, and personalized support, and includes career progression opportunities to train for higher-level positions.

The position is 100% work-from-home. Employees local to the Tempe/Phoenix area may optionally work from the Tempe office. Starting pay is $18.00 per hour. The start date is November 30, 2026. Monday–Friday schedules are available, as are four 10-hour shifts that include weekends, with additional pay incentives for weekend work.

Requirements

• At least 1 year of customer service experience in a call center or retail setting.
• High school diploma or equivalent.
• Availability for an 8-hour shift between 6 a.m. and 8 p.m.
• People-focused approach and solution mindset.
• Ability to handle a high volume of inbound calls.
• Strong communication skills.

Responsibilities

• Communicate with members by phone and email, showing care in every interaction.
• Listen to members and provide empathy and solutions suited to their needs.
• Collaborate with the team to share knowledge and best practices.
• Accurately document member interactions and activity.

Benefits

• 401(k) with employer match.
• Medical, dental, and vision coverage, with HSA and FSA options.
• Competitive vacation and sick time off, plus dedicated volunteer days.
• Wellness support through the Employee Assistance Program, Talkspace, and fitness discounts.
• Up to $5,250 reimbursement for eligible education expenses.
• Pet care discounts.
• Financial support through the Achieve Care Fund.
• Employee resource groups and a commitment to diversity and inclusion.
• Additional pay incentives for weekend work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED