Seasonal Customer Service - The Village at Totem Lake Rack

Nordstrom•Kirkland, WA

1d•$23 - $23•Onsite

About The Position

As a Nordstrom Rack team member, you work in a fast-paced, high-energy environment, collaborating with teammates to create a welcoming and inclusive atmosphere for customers. You help provide a quick and easy customer experience and keep the store clean and clutter-free. Flexibility is important, as you may occasionally work in different store areas to maintain sales floors and stockrooms and help customers find merchandise. Seasonal and regular opportunities are available in Customer Service or Sales Floor Support. The role may involve sales-floor upkeep, cashiering, fitting-room assistance, merchandise and stockroom organization, or stock support and fulfillment. Duties can also include receiving and processing merchandise, fulfilling and shipping customer orders, using inventory systems, and providing general store support.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to meet the physical requirements, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and hand use; and handling bulky or awkward items.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock Support and Fulfillment: frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the sales floor runway-ready, sized, and filled through re-merchandising and straightening throughout the day.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems; bag merchandise, including bulky items, and provide a friendly experience.
Support fitting-room operations by greeting and assisting customers and sorting and returning clothing to the sales floor.
Sort and return clothing to the sales floor to maintain a clean, clutter-free customer experience.
Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, such as setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.