Seasonal Customer Service - Cool Springs Market Rack

Nordstrom•Franklin, TN

2d•Onsite

About The Position

Nordstrom Rack is hiring seasonal team members for Sales, Customer Service, Stock, and Fulfillment roles at Cool Springs Market Rack. Team members work in a fast-paced environment, collaborate to create a welcoming and inclusive atmosphere, provide customers with a quick and easy experience, and help keep the store clean and clutter-free. Employees may occasionally work in different areas of the store based on business needs. Applicants can discuss their preferred role during the interview process. Sales and Customer Service work includes maintaining and straightening the salesfloor, assisting customers with in-store, online, and mobile transactions, operating point-of-sale systems, bagging merchandise, supporting fitting rooms, returning clothing to the salesfloor, organizing stockrooms, checking in and ticketing merchandise, using store technologies, following operational and asset-protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment work includes receiving and distributing merchandise, processing and shipping customer orders, using inventory management systems, maintaining clean and organized salesfloors and stockrooms, and providing general store support such as setting up events, organizing backrooms, marking down merchandise, and relocating fixtures. The position requires continuous movement for 6–8 hours per shift and handling merchandise, with lifting requirements that vary by role. The hourly pay range is $19.00–$19.80. Employees may be eligible for performance-based incentives or bonuses. Benefits include medical, vision, dental, retirement, paid time away, life and disability insurance options, merchandise discounts, EAP resources, PTO accruals, and holidays. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills and attention to detail.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Maintain and straighten the salesfloor through re-merchandising and keeping merchandise sized and filled.
Assist customers with transactions across in-store, online, and mobile platforms; operate point-of-sale systems and bag merchandise.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the salesfloor.
Keep the customer areas clean and clutter-free by sorting and returning clothing.
Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to packing and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, markdowns, and relocating store fixtures.