Seasonal Customer Service - Cool Springs Market Rack

Nordstrom•Franklin, TN

4d•$19 - $20•Onsite

About The Position

This seasonal Nordstrom Rack team member role supports a fast-paced, high-energy store environment. Team members collaborate to create a welcoming and inclusive atmosphere, provide customers with a quick and easy experience, and keep the store clean and clutter-free. Flexibility is important, as employees may work in different areas of the store to maintain selling floors and stockrooms and help customers find merchandise. Available departments include Sales, Customer Service, Stock, and Fulfillment; the specific area of interest can be discussed during the interview.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor runway-ready, sized, and filled through re-merchandising and straightening throughout the day.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems; bag items, handle bulky or heavy merchandise, and provide a friendly experience.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the salesfloor.
Maintain a clean, clutter-free customer experience by sorting and returning clothing to the salesfloor.
Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders promptly and in accordance with quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.