Customer Service Underwriting Supervisor

First Chicago Insurance Company (FCIC) • Chicago, IL

10d • $50,000 - $80,000 • Onsite

About The Position

First Chicago Insurance Company is seeking an Underwriting Supervisor to oversee and monitor the Personal Lines Underwriting team, with a strong focus on quality and timeliness. The supervisor reviews exceptions and makes determinations based on established underwriting rules and procedures. The role also schedules, prioritizes, and assigns work to support optimum productivity.

This is an on-site position. The supervisor mentors and guides underwriting staff, supports training and performance management, and coordinates with internal business partners to promote operational efficiency at the branch level. The position remains logged into the Personal Lines ACD as the last person in the queue and may include additional duties as assigned.

Requirements

• Insurance industry experience.
• At least 3 years of underwriting experience.
• Solid knowledge of technical underwriting.
• Ability to work independently on technical and administrative matters in accordance with company policy and procedures.
• Leadership, training, and development abilities.
• Excellent communication, interpersonal, and organizational skills.

Responsibilities

• Identify training needs and assist in designing training programs for the department and employees.
• Monitor and report on each employee’s processing and phone performance standards.
• Perform the assigned monthly number of underwriting and processing audits for each employee.
• Provide input for performance appraisals concerning processing, underwriting quality, and quantity.
• Provide input on processing- or underwriting-related performance issues.
• Develop positive and productive relationships with Independent Producers.
• Mentor and guide Underwriting staff.
• Coordinate efforts with internal business partners in Actuarial, Underwriting, Claims, Accounting, and Human Resources to ensure operational efficiencies at the branch level.
• Remain continuously logged into the Personal Lines ACD as the last person in the queue.
• Perform additional duties as assigned.

Benefits

• Competitive salaries.
• Training and development.
• Medical, dental, and vision reimbursement.
• Short-term and long-term disability.
• Life insurance.
• Flexible Spending Account.
• Telemedicine benefit.
• 401(k) with a generous company match.
• Paid time off and paid holidays.
• Tuition reimbursement.
• Wellness program.
• Company-sponsored events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed