Customer Service Underwriting Supervisor
Warrior Insurance Network•Chicago, IL
•$50,000 - $80,000•Onsite
About The Position
Warrior Insurance Network is seeking an Underwriting Supervisor to oversee and monitor the Personal Lines Underwriting team, with an emphasis on quality and timeliness. The supervisor reviews exceptions and makes determinations under established underwriting rules and procedures, and schedules, prioritizes, and assigns work to support productivity. This is an on-site position. The role also remains logged into the Personal Lines ACD, last in queue, and may include additional assigned duties.
Requirements
- College degree or related industry experience.
- At least 3 years of underwriting experience.
- Solid knowledge of technical underwriting.
- Ability to work independently on technical and administrative matters in accordance with company policy and procedures.
- Leadership, training, and development abilities.
- Excellent communication, interpersonal, and organizational skills.
Responsibilities
- Identify training needs and assist in designing training programs for the department and employees.
- Monitor and report on each employee’s processing and phone performance standards.
- Perform the assigned monthly number of underwriting and processing audits for each employee.
- Provide input for performance appraisals related to processing, underwriting quality, and quantity.
- Provide input on processing- or underwriting-related performance issues.
- Develop positive and productive relationships with Independent Producers.
- Mentor and guide Underwriting staff.
- Coordinate with internal business partners in Actuarial, Underwriting, Claims, Accounting, and Human Resources to support operational efficiencies at the branch level.
- Remain continuously logged into the Personal Lines ACD, last in queue.
- Perform additional duties as assigned.
Benefits
- Competitive salaries.
- Training and development.
- Medical, dental, and vision reimbursement.
- Short-term and long-term disability.
- Life insurance.
- Flexible Spending Account.
- Telemedicine benefit.
- 401(k) with a company match.
- Paid time off and paid holidays.
- Tuition reimbursement.
- Wellness program.
- Company-sponsored events.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
