Supervisor Customer Service

Sensient•Sauget, IL

7d•$80,000 - $110,000

About The Position

Sensient Technologies is hiring a Supervisor - Customer Service for its rapidly growing Natural Color Conversion team. The role leads a customer service team responsible for delivering an exceptional customer experience, supporting daily operations, and collaborating across sales, manufacturing, and other business functions. It combines team leadership with hands-on customer support and a focus on improving processes and service quality. The supervisor oversees order management, key-account support, customer information, inquiries, complex requests, and escalations. The role also monitors service performance against customer expectations and Service-Level Agreements, maintains customer relationships, and coordinates with internal partners to address priorities and service challenges. The work environment includes regular exposure to manufacturing operations and occasional laboratory environments. The salary range is $80,000 to $110,000 USD. Pay within the range may depend on education, work experience, specialized training, and labor market conditions. Candidates must be authorized to work in the United States without employment visa sponsorship.

Requirements

Bachelor’s degree in business, communications, supply chain management, or a related field.
Strong background in customer service, order management, or another customer-facing role.
Demonstrated leadership, coaching, and team development experience.
Strong analytical and problem-solving skills, including the ability to analyze data and make informed decisions to improve productivity, streamline processes, and drive efficiency.
Proficiency with enterprise business systems such as JD Edwards, SAP, or other tools for managing customer information, orders, and reporting.
Proficiency with common office applications, including Excel, Outlook, Word, and PowerPoint.
Strong communication, interpersonal, analytical, and problem-solving skills, with the ability to build relationships and collaborate across teams and organizational levels.
Excellent organizational skills and attention to detail, with the ability to manage competing priorities, work independently, and adapt to changing business needs.
Authorization to work in the United States without employment visa sponsorship.

Nice To Haves

Experience in a fast-paced environment such as manufacturing, food and beverage, ingredients, or chemicals.

Responsibilities

Lead, coach, and develop customer service team members by setting expectations, providing feedback, supporting training, and promoting accountability, performance, and professional growth.
Oversee daily customer service operations, including end-to-end order management, key-account support, account information maintenance, customer inquiries, complex requests, and escalated issues.
Monitor, manage, and analyze service metrics, including Purchase Order Acknowledgement (POA), On Time Delivery (OTD), re-commits, response times, and order backlog performance.
Build and maintain customer relationships, investigate complaints, address sensitive concerns, and support customer needs across different time zones.
Communicate proactively and escalate issues with Planning, Production, Logistics, Quality, Warehouse, and Sales.
Communicate priorities, resolve challenges, lead team discussions, and maintain consistent customer service delivery.