Supervisor Customer Service

Sensient

About The Position

Sensient Technologies is adding a Supervisor - Customer Service to support the rapid growth of its Natural Color Conversion business. The role leads a customer service team responsible for delivering a strong customer experience, supporting daily operations, and collaborating across sales, manufacturing, and other business functions. The supervisor balances team leadership with hands-on customer support and identifies opportunities to improve processes and service quality. The position oversees end-to-end order management, key account support, customer information, inquiries, complex requests, and escalations. It monitors customer service performance measures and coordinates with internal teams to resolve challenges and maintain consistent service delivery. The work environment includes regular exposure to manufacturing operations and occasional laboratory environments. The salary range is $80,000 to $110,000 USD. Pay within the range may depend on factors including education, work experience, specialized training, and labor market conditions. Sensient offers a comprehensive benefits program to support employees and their families. The company cannot provide visa sponsorship; candidates must be authorized to work in the United States without employment visa sponsorship.

Requirements

Bachelor’s degree in business, communications, supply chain management, or a related field.
Strong background in customer service, order management, or another customer-facing role.
Demonstrated leadership, coaching, and team development experience.
Strong analytical and problem-solving skills, including the ability to analyze data and make informed decisions.
Proficiency with enterprise business systems such as JD Edwards or SAP, or other tools for managing customer information, orders, and reporting.
Proficiency with common office applications, including Excel, Outlook, Word, and PowerPoint.
Strong communication and interpersonal skills, with the ability to build relationships and collaborate across teams and organizational levels.
Excellent organizational skills and attention to detail, with the ability to manage competing priorities, work independently, and adapt to changing business needs.
Authorization to work in the United States without employment visa sponsorship.

Nice To Haves

Experience in fast-paced environments such as manufacturing, food and beverage, ingredients, or chemicals.

Responsibilities

Lead, coach, and develop customer service team members by setting expectations, providing feedback, supporting training, and promoting accountability, performance, and professional growth.
Oversee daily customer service operations, including end-to-end order management, key account support, account information maintenance, customer inquiries, complex requests, and escalated issues.
Monitor, manage, and analyze Purchase Order Acknowledgement (POA), On Time Delivery (OTD), re-commits, response times, and order backlog performance against customer expectations and Service-Level Agreements (SLA).
Build and maintain customer relationships, investigate complaints, address sensitive concerns, and support customer needs across different time zones.
Communicate proactively and escalate issues with Planning, Production, Logistics, Quality, Warehouse, and Sales stakeholders.
Communicate priorities, resolve challenges, lead team discussions, and maintain consistent customer service during a critical period for the business.
Identify opportunities to improve processes, service quality, productivity, and efficiency.