Customer Service Trainee

BlueCross BlueShield of Tennessee • Chattanooga, TN

5d

About The Position

BCBST is hiring a Customer Service Representative for its Senior Care Customer Service Department. The role supports Medicare-eligible members by helping them find providers, resolve billing issues, obtain prescriptions, and address other inquiries. It requires handling multiple tasks at once, including talking with customers while typing and documenting information. The position involves customer interactions by phone, chat, email, and TEAMS, with an emphasis on resolving issues at first contact.

The class starts November 23rd, and training lasts 12–14 weeks. During training, hours are 8:00 a.m.–4:45 p.m. EST, with one on-site day during the first half and multiple on-site days during the second half. After training, hours follow a weekly rotating shift, with possible start times as early as 8:00 a.m. EST and end times as late as 9:00 p.m. EST. Applicants must live within a 50-mile radius of Chattanooga, Tennessee. Participation and attendance are mandatory; schedules may rotate, and employees must adhere to assigned schedules. Overtime may be required.

Requirements

• High school diploma or equivalent.
• One year of experience in a customer service support role.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Proficient oral and written communication skills.
• Proficient interpersonal and organizational skills.
• Exceptional time-management skills.
• Ability to work independently under general supervision and collaboratively as part of a team in a fast-paced environment.
• Independent, sound decision-making and problem-solving skills.
• Ability to talk and type simultaneously while communicating clearly and concisely with customers.
• Must live within a 50-mile radius of Chattanooga, Tennessee.
• Current company employees must meet minimum performance expectations.

Nice To Haves

• Experience in a medical office setting or working with the senior population.

Responsibilities

• Receive, investigate, and resolve customer inquiries in a timely and accurate manner.
• Handle customer service inquiries and problems by telephone.
• Clearly document all customer communications.
• Interact with customers through chat, phone, email, and TEAMS.
• Educate callers to achieve resolution on first contact.
• Pass required testing.
• Attend and participate as required, adhere to assigned schedules, and work overtime as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED