CUSTOMER SERVICE ASSOCIATE TRAINEE
About The Position
The Customer Service Associate Trainee provides customer service and processes register transactions at the Audubon Store in Audubon, New Jersey. The role includes handling money, counting down a drawer, asking customers for Round-Up donations, and achieving a 40% monthly Round-Up transaction average. Associates follow Goodwill policies and safety procedures and maintain professional etiquette and appearance, including wearing a company-issued uniform. The associate engages customers, manages the register line, answers phones, makes announcements, and responds to customer concerns. The position also includes cross-training as a Donation-Utility Associate and Barcoder, training in opening and closing procedures as needed, stocking and organizing merchandise, recovering the sales floor and dressing rooms, identifying merchandise prices, and maintaining clean and orderly store interiors and exteriors. Regular attendance and other assigned essential duties are required.
Requirements
- Ability to meet customer needs, understand concerns, and resolve issues in a friendly and efficient manner.
- Honesty and integrity; ability to be truthful and credible in the workplace.
- Ability to make sound and timely decisions using knowledge and experience.
- Reliability and dependability.
- Enthusiasm and energy in performing tasks.
- Accuracy and thoroughness.
- Ability to communicate and understand verbal and written instructions in English.
- Ability to work a flexible schedule on short notice, including nights and weekends and occasionally long hours.
- Ability to meet the physical demands of the position.
- Vision corrected to within normal limits.
- Ability to function in a hectic work environment with occasional periods of high stress.
- Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Responsibilities
- Follow Goodwill policies and safety procedures.
- Process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation.
- Achieve a 40% Round-Up transaction average each month.
- Greet and engage customers, focus on their needs, demonstrate merchandise as appropriate, thank them for supporting job training and education initiatives, and listen and respond to concerns.
- Manage the register line, use good phone etiquette, answer within three rings, and provide short, clear, timely announcements.
- Receive cross-training as a Donation-Utility Associate and Barcoder.
- Train to complete opening and closing procedures as necessary.
- Stock the sales floor with newly processed merchandise and maintain merchandise organization, including sizing clothing and organizing wares and furniture.
- Recover and maintain the sales floor and dressing rooms.
- Establish or identify merchandise prices using merchandise type or markings, or by asking an on-site manager or supervisor.
- Use store systems, including phones and paging systems, and make regularly scheduled announcements.
- Keep the interior and exterior of the store clean and orderly, including vacuuming, dusting, cleaning bathrooms, mopping floors, and washing windows.
- Maintain a clean and neat personal appearance and wear the company-issued uniform.
- Maintain regular attendance and perform other essential duties as assigned.
Benefits
- Full-time employees, after the new-hire waiting period, are eligible for medical, prescription, dental, vision, life, accidental death and dismemberment, short-term disability, long-term disability, PTO and holidays, discounts, credit union, voluntary benefits, and Mylo.
- Part-time employees scheduled for 30 to 37.5 hours per week, after the new-hire waiting period, are eligible for medical, prescription, PTO, discounts, credit union, voluntary benefits, and Mylo.
- Part-time employees scheduled for less than 30 hours per week, after the new-hire waiting period, are eligible for PTO, discounts, credit union, voluntary benefits, and Mylo.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
